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Oracle Utilities Customer Care & Billing Release 2.4.0
3.4.1.1 Manage Customer Contacts
Brief Description
Actors/Roles
Business Process Diagrams
Manage Customer Contacts Detailed Process Model Description
1.1 Enter Customer Contact
1.2 Add Customer Contact
1.3 3.3.1.1 Establish Person and/or Account
1.4 Evaluate Customer Contact
1.5 Log Reminder
1.6 Add Log Reminder
1.7 Review Log Reminder
1.8 Create To Do
1.9 Resolve Reminder
2.0 Generate Customer Contact
2.1 Extract Letters
2.2 Print and Send Letter
2.3 Receive Letter
2.4 Make a Phone Call
2.5 Receive Call
2.6 Request Phone Call
2.7 Dial Customer
Customer Contact Methods
Installation Options - Control Central Alert Algorithms
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